CAREERS

A New Level of Collaborative Care

Client Administrator

Xtra Aged Care, Xtra Home CareWho are we?We have over 350 staff nationally and work across SA, QLD, NSW, VIC and WA. Our therapists deliver services to residents in Aged Care, Private Clients in the Community and Wellness Programs to Organisations. Located in Dulwich, only 6 minutes away from the city.The role is a permanent full-time position with ordinary hours Monday through to Friday from 8:30am-5:00pm. The business is ready for an immediate starter to handle customer enquiries, recording enquiries and completing bookings for successful enquiries in the delivery of our Allied Health Services (Physio and Occupational Therapy).You will have a passion for:Welcoming clients to the business and achieving client satisfactionSystematic thinking and process flowHighly organised and well-plannedPre-emptive solution development and problem solvingAttention to increasing efficienciesUp-keep of records and consistent reporting for tracking trendsWhat the role involves:Explaining information to clients by phone and emailCompleting quotations by phone and emailProcessing referrals and entering corresponding bookings into the computer systemMaking phones calls and emails relating to customer follow up or supportCompleting tasks generated from external and internal emailsCompleting EFTPOS transactions over the phoneSkills required:Experience in client liaison activities and achieving client satisfactionAdministration and usage of already customised computer software packagesProficient in basic Microsoft Office software (Word, Excel, Outlook, etc)Effective communicatorTeam playerProven ability to multi-taskSkills desired:Experience in working with Salesforce software or similarAvailable Hours:Daily Monday through to Friday from 8:30am-5:00pmTo ‘apply’ please attach your resume in word format.Position Description Australia - SA Adelaide

Client Administrator

Xtra Aged Care, Xtra Home Care

Who are we?

We have over 350 staff nationally and work across SA, QLD, NSW, VIC and WA. Our therapists deliver services to residents in Aged Care, Private Clients in the Community and Wellness Programs to Organisations. Located in Dulwich, only 6 minutes away from the city.

The role is a permanent full-time position with ordinary hours Monday through to Friday from 8:30am-5:00pm. The business is ready for an immediate starter to handle customer enquiries, recording enquiries and completing bookings for successful enquiries in the delivery of our Allied Health Services (Physio and Occupational Therapy).

You will have a passion for:

  • Welcoming clients to the business and achieving client satisfaction
  • Systematic thinking and process flow
  • Highly organised and well-planned
  • Pre-emptive solution development and problem solving
  • Attention to increasing efficiencies
  • Up-keep of records and consistent reporting for tracking trends

What the role involves:

  • Explaining information to clients by phone and email
  • Completing quotations by phone and email
  • Processing referrals and entering corresponding bookings into the computer system
  • Making phones calls and emails relating to customer follow up or support
  • Completing tasks generated from external and internal emails
  • Completing EFTPOS transactions over the phone

Skills required:

  • Experience in client liaison activities and achieving client satisfaction
  • Administration and usage of already customised computer software packages
  • Proficient in basic Microsoft Office software (Word, Excel, Outlook, etc)
  • Effective communicator
  • Team player
  • Proven ability to multi-task

Skills desired:

  • Experience in working with Salesforce software or similar

Available Hours:

  • Daily Monday through to Friday from 8:30am-5:00pm

To ‘apply’ please attach your resume in word format.